Privacy Policy
This www.debtconsolidators.com.au website is owned by Debt Fix Pty Ltd ABN: 63116007848 and is linked to a website owned and operated by an entity or organization (associate) with which Debt Fix Pty Ltd has an agreement giving the associate access to our web platform and services. All references to “we”, “us” and “our” include the associate.
By accessing or using this website and our services (Platform Services), you agree to be bound by this policy (Privacy Policy), which explains how we collect, use and handle any personal information we collect from you in connection with the Debt Fix website. This Privacy Policy is independent of the associate’s privacy policy and relates solely to this website and the Platform Services. It has nothing to do with services and products offered or provided by the associate.
We understand that collection of personal information is a serious matter. Therefore, the protection and appropriate use of your personal information is important to us. This Privacy Policy is consistent with the Australian Privacy Principles of the Privacy Act 1988 (Cth) (Act). Please read this Privacy Policy so you understand our commitment to protecting the privacy of your information and email us at connect at undebtii.com.au with any questions.
WHAT IS PERSONAL INFORMATION
The term Personal Information has the same meaning in this Privacy Policy as it does in the Act. It includes information or data that you provide us in any form from time to time which relates to a living individual who can be identified from, or whose identity is apparent or can reasonably be ascertained from, that information or data alone or in conjunction with other information already held by the recipient, controller or processor of such information or data. It includes any expression of opinion about the individual and any indication of the intentions of the recipient or any other person in respect of that individual.
This Privacy Policy applies to your Personal Information, in relation to your access and use of this website and the Platform Services, regardless of the way we collect it, for example via the website, when you respond to a survey or questionnaire, or when you contact us.
By submitting information to us and/or accessing and using the website and the Platform Services, you consent to us using and disclosing your Personal Information in the ways described in this Privacy Policy.
WHAT TYPES OF PERSONAL INFORMATION DO WE COLLECT?
Principle
Personal Information we collect from you will depend on how you use the Platform Services, and whether you are a registered user or just a visitor to the website. In general though, the types of Personal Information we may collect from you include your name, email address, postal address, telephone number(s), your country of residence, your age and gender, the organisation for whom you work, and information necessary for us to provide the Platform Services to you.
If you wish to become a registered user of the website, we may collect from you information about you or relating to you when you use the Platform Services, such as when:
– you sign-up to receive our newsletter or other email notification services,
– you communicate with us via telephone, SMS, email or via social media (including by submitting a query through our website via our “Contact” webpages),
– you visit web pages associated with the Platform Services, and
– you conduct activities connected with your use of the Platform Services.
We may ask you to provide Personal Information including your name, email address, age and gender, questions and answers to security questions and other information that enables us to provide you with an online profile and to verify your identity when using the Platform Services.
To facilitate payment for any of the Platform Services, we may also require Personal Information, including a credit card number and expiry date, debit card number and expiry date, verification number(s) and billing information.
WHAT HAPPENS IF YOU WISH TO BE ANONYMOUS OR USE A PSEUDONYM?
You may be able to visit the website and deal with us anonymously or by using a pseudonym. However, we need certain Personal Information to be able to provide you with the services, products or information you seek. If you do not provide us with certain required information, we may not be able to give you access to those services or products or provide you with information you are seeking. For example, we may not be able to respond to your enquiry, assess your application, enter you in a promotion or send you requested information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
Principle
We use your Personal Information to provide you with the Platform Services.
Our policy
We may use your Personal Information:
– to register you to use the Platform Services,
– to provide you with any other information or services you request and that we offer or provide,
– to manage the Platform Services (including your account) and provide you with support, as required,
– to process and obtain payment for any Platform Services,
– to understand your needs and usage of the Platform Services both to improve the Platform Services and our marketing, as well as the way we do business with you,
– to contact you for direct marketing and promotional purposes, and
– to answer queries or resolve complaints.
We may send you electronic messages updating you about products, services, events and special offers. We will only send electronic messages of this type if you have consented to receive them or it can be inferred from your existing relationship with us that there is a reasonable expectation of receiving those electronic messages. All electronic messages will identify us, and you can opt-out by unsubscribing to any of the emails we send.
DO WE DISCLOSE PERSONAL INFORMATION TO THIRD PARTIES?
Principle
We treat all information we collect from you as strictly confidential.
Our policy
We may engage third parties to undertake some of the Platform Services or related services such as hosting, archiving, data security, payment services and e-mail communications. We may provide those third parties with access to and use of your Personal Information for the sole purpose of them providing their services to us. We will use reasonable endeavours to ensure that those third parties only use your Personal Information for the specific purposes for which it is provided to them and consistently with this Privacy Policy.
We may disclose your Personal Information without notice or your consent:
– to our related companies, – to our professional advisors,
– if we sell or merge our business (or part of it) with another organization or enter into a joint venture in connection with our business (or any part of it),
– to law enforcement authorities, if we suspect that an unlawful act is being committed or that such disclosure will prevent that unlawful act, or as otherwise required or authorised by law.
Apart from those disclosures, we will not give, sell, rent, loan or otherwise disclose any Personal Information to any third party, unless:
– you have authorised us to do so,
– we are legally required to do so, for example, in response to a subpoena, court order or other legal process, and/or
– It is necessary to do so in order to protect and defend the rights or property of this website. For example, with your consent, we may disclose your Personal Information to a third party vendor that we engage to mail survey results to you.
We may however share aggregated, non-personal information about website usage with unaffiliated third parties. This aggregated information does not contain any Personal Information about users of the website or the Platform Services.
Our relationships with third party service providers are governed by our contracts with them. If any third party service provider to whom we disclose your Personal Information is located outside Australia, we will use our reasonable endeavours to negotiate service contracts with those providers that contain privacy and confidentiality provisions consistent with our obligations under the Act. How do we collect and use information that is not Personal Information?
– We operate statistics gathering software on the website to collect information about the number of visitors coming to the site. Usage data will be collected and correlated between your logged in and logged out sessions. No identifying information is collected by this software. We use this information to improve our own technical structure and performance and to determine which areas of the website are most popular.
– From time to time, we may sell or disclose information you provide to us that is not Personal Information (and does not disclose your identity) to any person for any purpose at our sole discretion, including to people or companies located outside Australia. For example, we may sell, disclose or use information you provide to us that is not Personal Information to:
– determine what advertising, promotional materials, products or services are likely to be of most interest to you or other website users and visitors; and
– assist third parties to monitor general consumer trends in various areas.
– We may also modify your Personal Information (through encryption or other de-identifying techniques) so that it is in a form from which you cannot be identified and sell or disclose such modified information to any person for any purpose, including to people or companies located outside Australia.
‘Cookies’
‘Cookies’ are small data files sent by a website and stored on your computer’s hard drive when you visit a website. A cookie can contain certain information that the website uses to track the pages you have visited. The only Personal Information a cookie can contain is information you personally supply. A cookie cannot read data off your hard disk or read cookie files created by other websites.
We may use cookies to identify information about your web browser session and personalisation data each time you use the Platform Services. Cookies can be used to enhance your use of the Platform Services, as we use them to help personalise our delivery of the Platform Services to you, such as information that is most relevant to your location, activities and interests.
Our intention is to use cookies to manage individual sessions relating to the use of the Platform Services and for providing data regarding visitors to our website.
You can set up your browser so that it does not accept our cookies. You can also manually delete our cookies from your browser. However, these actions may stop you from accessing the full benefit of the Platform Services.
Copyright © 2021 Debt Consolidators is part of Debt Fix Pty Ltd 1801/99 Mount St, North Sydney NSW 2060 ABN 63116007848 Australian Credit Licence 393436 RDAA Registration 1027
The information in this website is general information only and should not be taken as constituting professional advice from Debt Fix Pty Ltd. The information in this website is up to date as at the time of preparation however, some information and terms may change from time to time. Debt Fix is not a financial adviser. Before acting on any information, you should consider the appropriateness of it and the relevant product having regard to your objectives, financial situation and needs. You should consider seeking independent legal, financial, taxation or other advice to check how the website information relates to your unique circumstances. Debt Fix is not liable for any loss caused, whether due to negligence or otherwise arising from the use of, or reliance on, the information provided directly or indirectly, by use of this website.